Typhoon Ragasa resulted in the disaster of the Fata'an (Matai'an) barrier lake overflowing and flooding Guangfu Township in Hualien County. In response to this, Taipower has provided electric bill reduction/exemption/delayed payment measures for Guangfu customers affected by the disaster. Low-voltage residences, small stores, agricultural/aquaculture farms, small factories, etc. affected by the disaster are exempt from September and October electric bills; for already-mailed electric bills, collections demands and shut-off operations will be delayed. Also, disaster-affected customers are exempt from the low-kWh minimum charge during the outage period, and applications for power reconnections are exempt from reconnection fees and new construction/installation costs calculated by length. Also, with buildings that are destroyed by the disaster and then rebuilt, applications connection are exempt from cable connection charges.

A Taipower spokesperson states that if a disaster-affected user is a high-voltage user, it will be determined on a case-by-case basis whether or not to apply the reduction/exemption measures. Also, increased disaster shelter electricity fees as a result of sheltering disaster victims and rescue efforts will also be exempt from collection. Taipower is putting these measures in place to help reduce the burden on all people affected by the disaster, and to rebuild homes as soon as possible.

Spokesperson: Vice President Tsai Chih-Meng
Phone: (02) 2366-6271/0958-749-333
Email: u910707@taipower.com.tw

Contact Person: Department of Business Director Chung Ssu-Suu
Phone: (02)2366-6650/0922-483-804
Email: u149447@taipower.com.tw